About

FAQ

• Where is the store based?

  San Diego, CA

• How long will it take to receive my order?

  Once an order is placed it is processed and shipped immediately therefore cancellations cannot be performed.
  
  Domestic orders arrive within 7-10 business days. Orders consisting of preorder items may take 2-3 weeks to arrive (if this applies to your order we'll drop a remind in your shipment confirmation).
  
  We are not responsible for lost or stolen packages.

• Do you accept orders placed outside of the US?

  We only ship within the US.

• My package was undelieverable?

  If your package was declared undeliverable and returned to us due to an incorrect shipping address, an additional shipping fee will be charged for the reshipment of your order.

• Why was my order cancelled?

  You will be contacted and your order will be placed on hold:

  1. If your address is declared "unconfirmed" by PayPal.
  2. If your PayPal does not have a registered address.
  

  
  Unfortunately, if we are unable to hear from you within 48 hours your order will be canceled.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.